Join Our Team

Dance Faculty & Instructors

We are always on the lookout for passionate, energetic, and experienced instructors to join our rock star faculty! If you are interested in teaching for us, fill out the application and in addition to the typical employment-related questions, please be prepared to provide:

• Resume
• A link to a short video stating why you would be a good fit for Balance Dance Studios
• Video of yourself dancing (dance reel), original choreography, and/or teaching (optional)

Client Service Lead

Reports to: CTDC Client Experience Manager

Schedule: Mon/Tue/Thu 8am–5pm (1-hour lunch) · Wed 3–8:30pm · Fri 8am–12pm · occasional Saturdays, events, and camps

Start date: Training begins December 1, 2026 (15–20 hrs/week, with possible additional operations hours). Full schedule begins January 4, 2027.

Works closely with: Client Service Administrators, New Student Trial & Scheduling Manager, Rental Facilities Coordinator, teaching staff, dance families, and rental clients

About the Role

The Client Service Lead is the primary onsite lead for client service and front desk operations at the APAX and Balance Dance Studios front desks, and often the first face families, students, teachers, and renters meet. You'll create a welcoming, concierge-style front desk and set the standard for how every visit feels, while keeping registrations, accounts, studio presentation, and daily operations accurate and on track.

The Client Experience Manager oversees client service systems, standards, and team performance across locations. When the manager isn't in the building, you're the onsite extension of that role: leading from the front, coaching CSAs in the moment, solving day-of problems, and filling coverage or leadership gaps. It's a collaborative leadership role, and you'll be trusted to be proactive, solutions-oriented, and confident keeping the studio running smoothly.

What You'll Do

Onsite leadership and studio coverage

• Serve as the primary onsite leader for front desk and client service during assigned shifts.
• Carry out established standards and systems in real time and set the example for other CSAs.
• Keep eyes on front desk flow, lobby and facility presentation, client needs, and the day's operational priorities.

Client service and front desk

• Welcome everyone who walks through the door and create a concierge-style environment.
• Serve as the main point of contact for families, students, instructors, renters, and guests during your hours.
• Communicate in person, by phone, and by email with professionalism, warmth, and clarity.
• Coach and support CSAs in the moment to keep shifts consistent.
• Resolve day-of concerns onsite, use calm, de-escalating language with upset clients, and escalate sensitive or complex issues to the Client Experience Manager promptly.
• Route teacher questions through the right channel: programming, student, and equipment concerns to Genre Leads; facilities to admin; employment questions to HR/payroll.

Day-of operations and problem solving

• Provide manager-on-duty-style coverage during assigned shifts.
• Support day-of needs for classes, teachers, CSAs, students, renters, music, room readiness, and lobby flow.
• Troubleshoot issues quickly and calmly to minimize disruption to classes and the client experience.
• Support renters and teaching staff at check-in and manage studio equipment checkout per policy.
• Escalate facilities issues through the right channels and communicate urgent needs clearly.

Enrollment and account support

• Help families with trial registration, class placement, transfers, and program guidance.
• Process enrollments, payments, withdrawals, and refunds accurately and per policy.
• Follow up with trial families to support trial-to-enrollment conversion.
• Assist with past-due account follow-up, especially during high-registration periods.
• Own the morning inbox, voicemail, and assigned tasks, including trial prep and attendance updates by 10am.
• Keep notes, attendance, billing support, and client records accurate.

Studio standards and facility readiness

• Keep lobbies, front desk areas, and shared spaces professional, welcoming, and organized, and complete opening checklists daily.
• Uphold standards for posted schedules, signage, collateral, retail displays, supply stations, and desk presentation.
• Support end-of-day resets so the buildings and our dancewear store are clean, ready, and polished.

Administrative and program support

• Communicate class updates, room changes, reminders, and policy information clearly and accurately.
• Help prepare and run open houses, performances, recital tasks, and other studio events.
• Support front desk needs across APAX programs, including Balance Pilates, Creative Arts Academy, Little Sparks Gym, and Luxora Theater.
• Serve as go-to admin coverage for pop-up programming, camps, special events, and studio-wide needs.
• Attend weekly admin meetings and take on desk projects during lower-volume periods.

Key Performance Indicators

KPI	Target
Client communication answered	100% by end of shift or within 3 business hours
Emergency calls/texts while on shift	Within 5 minutes
Urgent or higher-risk concerns escalated	100% within 2 hours
Pending concerns followed up	95% within 24 hours
Registration, trial, transfer, and account accuracy	98%+
Opening, shift-recap, and closing checklists	100% of scheduled shifts
Open admin shifts covered as primary backup	95%
Required events attended	100% unless approved by leadership

What We're Looking For

• A hospitality mindset: you welcome everyone and anticipate needs before they're voiced.
• People first, process second: you make every family feel heard, then follow through accurately in our systems.
• Excitement about growth: we're expanding with the new APAX Center, and you want to help build how we work, not just follow it.
• A problem-solver's instinct: when something goes sideways, you act, communicate, and follow up without being asked.
• Proactive, kind, direct communication, and calm, team-first energy during events and busy seasons.
• Strong organization, attention to detail, and the ability to lead peers by example.
• Proficiency in Google Workspace and studio management software (Jackrabbit, Studio Hub, and Mindbody experience a plus).
• Dance studio, performing arts, or client service experience preferred; knowledge of or passion for dance strongly preferred.
• Interest in DISC communication styles (or willingness to learn).
• Availability for the posted schedule plus occasional Saturdays and required events.
• Ability to pass a background check (this role works with minors).
• Ability to stand for extended periods, move between buildings, and lift up to 25 lbs.

Client Service Administrator

Reports to: CTDC Client Experience Manager, with day-of direction from the Lead Client Service Administrator

Schedule: Set weekly shifts on weekday evenings (about 3–8:15pm) and Saturday mornings (8:30am–12:30pm), plus events, camps, and breaks as scheduled. More hours in summer and during events.

Start date: Training begins December 8, 2026 (modified schedule). Full schedule begins January 4, 2027.

Works closely with: Lead Client Service Administrator, Client Experience Manager, teaching staff, genre leads, Rental Facilities Coordinator, dance families, and rental clients

About the Role

The Client Service Administrator is the first face families, students, teachers, and renters meet, and sets the tone for their whole visit. You’ll create a welcoming, concierge-style front desk while keeping registrations, accounts, and daily operations accurate and on track.

What You’ll Do

Customer service

• Welcome everyone who walks through the door and create a concierge-style environment.
• Serve as the primary point of contact for families, students, instructors, and visitors.
• Answer phone calls, emails, and in-person inquiries promptly and professionally.
• Help with class registrations and program questions, and route rental inquiries to the Rental Facilities Coordinator.
• Keep parents and students updated on schedules, events, and policy changes.
• Use calm, de-escalating language with upset clients, and escalate concerns to the Lead Client Service Administrator first, then the Client Experience Manager.

Scheduling and enrollment

• Guide families to the right classes, with the proper teacher and schedule priority.
• Process trials, waitlist updates, drops, transfers, and attendance updates in Jackrabbit and Studio Hub.
• Complete assigned trial and waitlist follow-ups within your shift.
• Route withdrawal and refund requests per policy.

Studio operations

• Keep lobbies, the front desk, and studios clean and organized.
• Keep payment and enrollment records accurate in studio systems.
• Complete opening and closing checklists and a shift recap every shift.
• Support end-of-day resets across studio buildings and the Symmetry Dance Apparel Store.
• Direct renters and teaching staff, and manage studio equipment checkout (iPads, adapters) per policy.
• Route teacher questions through the right channel: programming, student, and equipment concerns to Genre Leads; facilities to admin; employment questions to HR/payroll.
• Cover the front desk during studio closures, breaks, and pop-up camps as requested.

Administrative support

• Process payments, manage accounts, and follow up on past-due balances.
• Help run events such as recitals, performances, and open houses.
• Support marketing by updating schedules, helping with outreach, and posting reminders.
• Attend weekly admin meetings and required trainings.

Key Performance Indicators

KPI	Target
Client emails, voicemails, and messages answered	By end of shift or within 3 business hours
Emergency calls/texts while on shift	Within 5 minutes
Registration, trial, drop, transfer, and account accuracy	98%+
Payment processing and billing accuracy	98%+
Unresolved, sensitive, or urgent issues escalated	Before end of shift
Opening, shift-recap, and closing checklists	100% of scheduled shifts
Required events attended (Nutcracker, recital, open houses, auditions, and more)	100%

What We’re Looking For

• A hospitality mindset: you welcome everyone and anticipate needs before they’re voiced.
• People first, process second: you make every family feel heard, then follow through accurately in our systems.
• Comfort with growth and change: we’re expanding with the new APAX Center, and you’re excited to help build how we work, not just follow it.
• A problem-solver’s instinct: when something goes sideways, you act, communicate, and follow up without being asked.
• Proactive, kind, direct communication, and calm, team-first energy during events and busy seasons.
• Strong organization, multitasking, and attention to detail in a fast-paced environment.
• Proficiency in Google Workspace; Jackrabbit, Studio Hub, or Mindbody experience a plus.
• Knowledge of or passion for dance and the performing arts is a plus!
• Availability for evening and Saturday shifts, plus required events.
• Ability to pass a background check (this role works with minors).
• Ability to stand for extended periods, move between buildings, and lift up to 25 lbs.

Rec Manager (Rec Faculty & Culture)

Reports to: Director of Programs & Leadership Development

About the Role

The Rec Manager is the go-to leader for every teacher except company directors. This person coaches teachers to excellence, brings new talent in the door, and keeps CTDC a place people love to work. The role works with teachers in and out of the classroom. It does not handle class changes, drops, or parent questions, which are managed by our client experience and scheduling teams.

What You'll Do

Teacher coaching and support

• Manage and coach all teachers other than company directors.
• Observe rec teachers in the classroom to ensure execution and consistency, coordinating with genre leads.
• Use parent and drop feedback passed along by the Customer Experience Director to coach teachers toward success and retention.
• Point teachers to the right training and resources when they need extra support.
• Approve all sub requests, copying the Director of Programs.
• Handle the occasional parent follow-up when a complaint or drop calls for it.
• Address staff concerns. Lead HR conversations with rec teachers, and serve as the HR witness and note-taker when the Owner or other managers hold disciplinary or termination meetings.

Teacher evaluation and growth

• Track student retention by teacher each season, using enrollment and drop data from the Scheduling Manager and Customer Experience Director.
• Rate and tier all teachers other than company directors using the evaluation criteria in their contracts, along with student retention, classroom observations, and parent feedback, accounting for differences in age group, level, and time slot.
• Recommend which teachers should get more hours in future seasons, and share tiers with the Scheduling Manager to inform class assignments.
• Recommend raises to the Owner, with the largest increases going to top-tier teachers.
• Evaluate subs over time and recommend standout subs to the Owner for permanent teaching roles.

Hiring and talent pipeline

• Recruit for open teaching and administrative positions, with peak hiring in January (summer) and April (fall and spring).
• Scout and nurture a continual pipeline of new talent.
• Sit in on teacher interviews with the Owner when available, and complete the ClickUp form to start each candidate.
• Track every candidate through observation, demo, subbing, and teaching so no one falls through the cracks.
• Set up observation schedules for new and prospective teachers, connect them with genre leads, and provide curriculum and syllabi.
• Onboard new teachers and subs into the classroom once the Owner approves them.
• Run 30/60/90 check-ins with new hires.
• Conduct exit interviews.

Teacher meetings and training

• Prepare information for the January and April teacher meetings with the Owner, attend, take notes, and follow up on action items and wishlist items.
• Send RSVPs and follow-up for monthly teacher meetings.
• Plan the August teacher orientation with the Director of Programs.
• Curate content for programming and support professional development.
• Keep the staff and teacher handbook up to date.
• Help ensure all staff have clear job descriptions and KPIs.

Culture and recognition for all staff

• Coordinate birthday and holiday gifts, and special lunches for the leadership team.
• Help plan the holiday party and any retreats.
• Manage anniversary celebrations: cards for smaller anniversaries and bigger recognition at 3, 5, 7, 10, 12, and 15 years.
• Create fun contests and incentives for staff.

Escalation

• Concerns about a company director can go to the Director of Programs or to the Rec Manager, who relays them.
• Concerns about the Director of Programs go to the Owner.
• Serious matters, including harassment, safety, anything involving a minor, or anything potentially legal, go directly to the Owner.

Seasonality

Expect heavier weeks in January and April for hiring, plus extra teacher support in the weeks before our December Nutcrackers and May recitals. August orientation is a single-day event, but requires a lot of prep.

Key Performance Indicators

KPI	Target
Rec teacher retention year over year	[Set with Owner]
New hire 30/60/90 check-ins completed on time	100%
Sub requests approved before the class	100%
Classroom observations per teacher	[Set with Director of Programs]
Open roles filled before the season starts	100%

What We're Looking For

• 10+ years of relevant dance teaching experience and a strong eye for good instruction.
• A coach's mindset: direct, encouraging, and consistent with follow-through.
• Warmth and judgment in sensitive people conversations.
• Strong organization to manage a hiring pipeline and a calendar of recurring events.
• Discretion with confidential staff information.